Privacy Policy

(Updated: November 2025)

This Privacy Notice describes how CHACCU, LLC ("CHACCU," "we," "us," or "our") collects, uses, discloses, and protects the personal information of individuals who visit our website, make purchases, or otherwise interact with our services within the United States.

1. DATA CONTROLLER

CHACCU, LLC is the entity responsible for the collection and processing of your personal information.

Registered Address: 662 Driggs Avenue, Brooklyn, NY 11211

Email: privacy@chaccu.com

2. INFORMATION WE COLLECT

We collect personal information directly from you when you use our website, make a purchase, or contact us, as well as automatically through cookies and related technologies. The types of personal information we may collect include:

Identifiers and contact information: name, shipping/billing address, telephone number, and email address.
Account information: username, password, and preferences if you create an online account.
Purchase and payment information: details of products purchased, order history, and partial payment details. (Payment card data is processed directly by Stripe; we do not store or have access to full credit card numbers.)
Device and usage information: IP address, browser type, operating system, and browsing behavior through cookies and analytics tools.
Communications: messages, inquiries, and correspondence with our customer service.

3. HOW WE USE YOUR INFORMATION

We process your personal information for the following purposes:

To process, fulfill, and deliver your orders and handle exchanges.
To communicate with you about your purchases or inquiries.
To provide customer support and manage your account.
To maintain and improve our website, products, and services.
To comply with applicable legal obligations, such as tax and accounting requirements.
To send marketing communications or newsletters, if you have opted in to receive them.

4. LEGAL BASIS FOR PROCESSING

We process your information based on one or more of the following legal bases:

Contractual necessity: to perform a contract with you or take steps at your request prior to entering into a contract.
Legitimate interests: to manage and improve our services, prevent fraud, and ensure network security.
Legal obligations: to comply with applicable U.S. and state laws.
Consent: for optional activities such as email marketing, where you have expressly agreed.

5. DISCLOSURE OF INFORMATION

We do not sell personal information. We may disclose personal information in the following circumstances:

To service providers and vendors that perform business operations on our behalf, such as order fulfillment, logistics, IT hosting, marketing, and analytics.
To Stripe, our payment processor, for the purpose of processing transactions. Stripe processes data under its own privacy policy, available at https://stripe.com/privacy.
To couriers and carriers that deliver your purchases.
To government authorities or law enforcement agencies, if required by applicable law or legal process.
As part of a business transaction, such as a merger, sale, or transfer of assets, subject to confidentiality obligations.

6. DATA RETENTION

We retain personal information only as long as necessary to fulfill the purposes outlined in this Notice or as required by law. For example:

Order and transaction records: up to 7 years for accounting and tax compliance.
Customer account data: as long as the account remains active or until deleted at your request.
Marketing data: until you unsubscribe or request deletion.

7. SECURITY

We implement appropriate administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. COOKIES AND TRACKING TECHNOLOGIES

Our website uses cookies and similar technologies to operate the site, improve functionality, and analyze traffic. You may adjust your browser settings to disable cookies, but this may affect the performance of the website. For more information, please refer to our Cookie Policy.

9. YOUR RIGHTS

Depending on your jurisdiction, you may have the following rights:

To access and obtain a copy of your personal information.
To request correction or deletion of your personal information.
To object to or restrict processing of your data in certain circumstances.
To withdraw your consent at any time where consent is required.
To opt out of receiving marketing communications by following the unsubscribe link in our emails or by contacting us directly.

To exercise your rights, please contact us at privacy@chaccu.com.

10. CALIFORNIA PRIVACY NOTICE (CCPA/CPRA)

If you are a resident of California, the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA) grant you additional rights regarding your personal information.

You have the right to:

Request disclosure of the categories and specific pieces of personal information we have collected about you.
Request correction or deletion of your personal information, subject to legal retention requirements.
Opt out of the sale or sharing of your personal information (we do not sell personal information).
Limit the use of sensitive personal information (we do not use sensitive data for profiling or advertising).
Designate an authorized agent to make a request on your behalf.

To submit a request, email privacy@chaccu.com with "California Privacy Request" in the subject line. We will verify your identity before processing your request and respond within the timeframes required by law.

11. CHILDREN'S PRIVACY

Our website and services are not directed to individuals under the age of 16. We do not knowingly collect personal information from minors. If we become aware that we have collected information from a minor without parental consent, we will delete it promptly.

12. UPDATES TO THIS NOTICE

We may update this Privacy Notice periodically to reflect changes in our practices or applicable laws. The updated version will be posted on our website with the revised "Updated" date. Material changes will be communicated as required by law.

13. CONTACT US

For questions, concerns, or requests regarding this Privacy Notice or our data practices, please contact:

CHACCU, LLC
Attn: Privacy Officer
662 Driggs Avenue
Brooklyn, NY 11211
Email: privacy@chaccu.com