F.A.Q.
Every piece has its own product
page with photos (and video where available), plus details on color, size, and
fiber content. You can find what you're looking for two ways:
● Search — type a product name or keyword into the search bar to pull up everything
related.
● Browse— explore by category to see the full range as it's organized on the site.
Pick your color and size on the
product page and add it to your cart. If the combination you want isn't
available, you'll see a short waitlist form — fill it in and our team will
follow up directly once it's back.
Once your cart is ready:
1. Sign in or continue as a guest.
2. Enter your shipping details, review our Terms of
Sale, and confirm your order.
3. Choose a payment method and submit.
You'll get an email as soon as
we receive your order, and a second email with tracking details once it ships.
Most items shown are currently
in stock, but because we're a small-batch brand, availability can shift quickly
— occasionally a piece sells out between when you view it and when you check
out. If your size or color isn't available, you can join the waitlist directly
from the product page and we'll reach out when it's back.
Every item sold through
chaccu.com comes directly from us and is guaranteed authentic. We can't speak
to the authenticity of anything purchased through a third-party seller or
reseller.
No — you're welcome to check out
as a guest. Creating an account just makes things easier: you can track orders,
save addresses, request an exchange, and keep a Wishlist.
We use your IP address to set
your currency and estimate shipping.
Click "Forgot your
password" on the login page and follow the reset instructions.
We accept Visa, MasterCard,
American Express. Your card is only charged once your order ships.
Yes — all transactions run over
an encrypted (SSL) connection, shown by the padlock icon and "https"
in your browser's address bar during checkout. We also screen orders for signs
of fraud and may reach out for verification before confirming a purchase.
Not at the moment — all orders
currently go through the website. But if you have questions, call us at
646-991-6604.
We're not able to combine or
modify orders once submitted — you're welcome to place a second order for any
additional items.
You'll get a confirmation email
right away, and a follow-up with tracking information once your order ships.
Your card is charged once your
order ships, not at checkout. If any item in your order turns out to be
unavailable, you won't be charged for it — and if that affects your whole
order, our team will reach out by email.
Yes — your account includes an
address book where you can save and edit shipping addresses for faster checkout
next time.
For U.S. addresses, enter all
five digits (e.g., 12345). If out of the US, email customercare@chaccu.com for
assistance on international orders.
Shipping costs are calculated at checkout once you've entered your address. Within the U.S., we ship via FedEx or UPS and orders typically arrive within 2–5 business days. For international orders, email customercare@chaccu.com for a shipping estimate.
All deliveries require a signature for proof of delivery, so make sure someone's available to receive the package. You can track your order any time from your account under Order History. Delivery estimates are just that — estimates — and we're not able to
guarantee an exact date or time.
Currently, we ship within the United States, with international orders available on request. For any shipping questions, reach out to us at customercare@chaccu.com or call 646-991-6604, 10am–7pm EST.
Not currently — if you need
items sent to different addresses, please place separate orders. For larger or
corporate orders, contact us directly and we'll help sort out logistics.
Unfortunately, no — please
double check your shipping address before submitting your order.
Every CHACCU piece arrives in a gift
box with an Italian wooden hanger for coats, or a dust bag for lighter pieces.
Yes, your order is insured
against loss or damage in transit. Once it's been delivered and signed for,
that coverage ends — so if a box arrives visibly damaged, please note it when
signing, or refuse delivery and contact us right away.
Yes — a signature is required
for every delivery as proof of receipt.
Yes — once it ships, you'll
receive a tracking link by email, and you can also check status any time from
your account under Order History.
For orders shipped within the
U.S., any applicable sales tax is calculated based on your billing and shipping
address at checkout. For international orders, please email customercare@chaccu.com for more
information.
Email us at customercare@chaccu.com or call 646-991-6604, available 10am–7pm EST, Monday through Friday. We aim to respond as quickly as we can.
Alterations are small
adjustments to help a piece fit you better — hemming a pant leg, taking in a
waist, or shortening a sleeve, for example. We keep every alteration true to
the garment's original design, so changes that would meaningfully alter the silhouette
or construction (like converting long sleeves to three-quarter length) aren't
something we're able to offer.
Email us at
customercare@chaccu.com or call 646-991-6604 and we'll help arrange it.
See our Cookie Policy for full details.
Yes. We handle your personal information according to our Privacy Policy, with reasonable safeguards in place against unauthorized access or use. You can find the full policy in the Legal section of our site.
If a piece has a quality issue, you're covered — CHACCU offers a 2-year guarantee against manufacturing defects, provided you have your original receipt (this applies to gifted items too). Full details are in our Terms and Conditions.