F.A.Q.
Every product on our site has its own product page, showing a range of images, and sometimes video. There is also information about colors, sizes, and other materials in which the item is offered. You can find a product page in several ways:
(a) Search. Enter the product name or number in the search box You’ll see everything from the site related to your product.
(b) Browsing. As you look through the product categories of our EShop section, you will discover product pages for all our items.
From the product page (see above), choose the color and size you need. Then add the item to your shopping bag.
If your preferred combination of color and size is unavailable, you will be offered a Merchandise Request Form. You can use this brief form to let our Customer Service team know what you need. They will then contact you directly with more details.
Once you have everything you want in your shopping bag, proceed to the checkout. There are a few simple steps to purchasing:
login, if already registered, or create a new account. Otherwise, continue with your purchase as a guest.
Checkout. Insert personal data and delivery address, accept the Terms of Sale, select gift and shipping options, and verify your order details.
Payment. Select the payment method and submit your order.
Once payment has been authorized, we will send you an email confirming that we have received the order and are processing it.
As soon as your order is on its way, we will email you again with details of your order, an electronic invoice if required, and a link to track your delivery.
Items in our Eshop usually are in stock. Even if an item is in stock, however, please be aware that another customer could buy an item you want before you complete the order - even if the item is in your shopping bag.
If your preferred combination of color and size is unavailable, you will be offered a Merchandise Request Form. You can use this brief form to let our Customer Service team know what you need. They will then contact you directly with more details. You will be notified when the product is back in stock.
We unconditionally guarantee that every item we sell is 100% authentic. We cannot comment on, or guarantee, the authenticity of any products bought from other websites.
No. You can place an order as a guest.
But, registering with our site allows you to:
- Track your orders and look back at previous purchases
- Request returns or exchanges
- Save addresses for easier ordering
- Manage your account details and order history, and see the status of your orders
- Create and manage a wish list.
We use your IP address to determine your location and currency.
Don’t worry. Just follow the ‘Forgot your Password’ instructions under ‘Login’.
For orders shipped in the United States, Europe and Middle East, we accept Visa, MasterCard and American Express.
Your card will only be charged when your order is shipped as described in the applicable Terms of Sale.
Each purchase can be made securely on the site thanks to advanced site certificate servers and (SSL) coding systems.
We only use secure connections, indicated by the prefix "https" and the lock symbol which can be found together in the browser's address bar as soon as you enter the "Checkout" pages
Our payments department check transactions for fraudulent activity prior to confirming a transaction and may contact you for ulterior information prior to order confirmation.
Not yet. For now, all orders are accepted through our online store.
No. We are sorry, but we cannot combine orders, or add items to an order once it has been submitted.
We will email you to confirm we have received your order, and are processing it.
Once your order has been shipped, we will send you another email with tracking details and an electronic invoice as described in the applicable Terms of Sale.
For orders shipped in Europe (Russia included), the United States, Japan and United Arab Emirates, your card will only be charged once your order has been shipped as described in the applicable Terms of Sale.
If any of the items you ordered are not available, you will not be charged for them. In the rare situation that none of your ordered items are available, or if there is a problem authorizing your card, our Customer Service team will contact you by email.
Yes, your user account has an address book which allows you to automatically save and edit addresses for easy reference in the future.
Please follow the instructions below for your country. If there are more spaces that you need for your postal code, please add a zero or zeroes before the code, to fill the extra spaces.
United States - Enter five digits, for example 12345.
We only ship your order once all the payment and delivery details have been approved. All charges for delivery will appear directly on your checkout page after you have selected your shipping address.
Within the E.U. we ship using DHL express and your order should arrive within three to five business days.
Within China, we ship using SF Express and your order should arrive within five business days.
Within the U.S. we ship using FedEx and we offer two shipping options:
Regular: Order should arrive within 7 business days.
Expedited: Order should arrive within 3 business days.
Within Japan: We ship using Yamato and your order should arrive within three to five business days.
Within South Korea: We ship using Ilyang and your order should arrive in three business days.
Within UAE: We ship using DB Schenker, DHL, and Aramex and your order should arrive within one to three business days.
Every delivery must be signed for, as we need proof of delivery. We cannot authorize a delivery without a signature, so please make sure you are available to sign for the delivery. You can track the progress of your order using the ‘Order History’ tab in your account.
Any delivery date or time specified by us is an estimate only, and we will not be liable for any loss or damage suffered by you resulting from any delays in delivery.
Our Eshop offers direct delivery services to the countries listed below:
North America:
United States
Please note that unfortunately we are unable to deliver to countries outside of the US.
For orders shipped to the United States, please email our Customer Service team at _________ or call any time between 9:00AM and 6:00PM EST from Monday to Friday (except American national holidays) at _________.
Unfortunately not. If you need items sent to different addresses, please place a separate order for each address. For corporate orders, please contact our Customer Service team.
Unfortunately not, so please make sure you provide a suitable delivery address.
Each item in your order will be delivered in one of our signature Kummel colored gift boxes.
All items are insured against theft and accidental damage while in transit. Once your items have been delivered and signed for, they are no longer covered by insurance.
If your box is damaged upon arrival, we recommend you either refuse the delivery, or make a note when signing for it that you are accepting a damaged box.
Yes. Every delivery must be signed for, as we need proof of delivery.
We cannot authorize a delivery without a signature, so please make sure you are available to sign for the delivery.
Once your order has been shipped, we will send you an email confirming the shipping details, with a tracking number. You can always view and track the status of your shipment by logging to your account and clicking the relevant order.
For orders delivered to Japan, you can track the progress of your order by entering the tracking number provided in your Order Confirmation directly into our carrier’s website .
For Same Day Delivery, to check the status of your delivery, please contact our Customer Service Team directly by email at customerservice.us@loropiana.com or call any time between 9:00AM and 6:00PM EST from Monday to Friday (except American national holidays) at 212-652-1650 or toll free at 1-855-481-9100.
Orders Shipped to the European Union and Mainland China
All orders shipped in the European Union and China are already inclusive of VAT by default.
Orders Shipped to Ukraine
There may be customs charges to pay directly at the courier at the time of delivery.
Orders Shipped to the United States
For orders shipped to the United States, any taxes and duties are calculated according to the value of your order, your billing address and your shipping destination as applicable by law. Please refer to the applicable Terms of Sale for information regarding taxes.
Restrictions in delivering some products to California, U.S.
Pursuant to California penal code, we cannot ship orders for products that contain python or other prohibited materials to the State of California.
If you have any questions or concerns, please feel free to contact our Customer Service and we will respond as quickly as possible:
For orders shipped in the United States, please email our Customer Service team at ___________ or call any time between 9:00AM and 7:30PM EST from Monday to Friday (except American national holidays) at _______.
The Alteration service offers you the opportunity to make the product fit your body.
As an example, if you want to make your pants fit you, we can hem the pants leg.
Other illustrative examples of Alterations can be considered the fit to bring in the waist or shorten jacket sleeves.
The original product design is extremely important to us. Its modification cannot be considered an Alteration (e.g. shortening of sleeves to a three-quarter length or modifying a neckline).
Email us at _________ or call _________ and we can arrange.
Email us at _________ or call _________ and we can arrange.
Please visit the dedicated section.
We will maintain your personal information in accordance with the applicable Privacy Policy posted on the Site and will maintain reasonable procedures to protect the security of your personal information from unauthorized access, use or disclosure.
For further details please read our full Privacy Policy available in the Legal section of our site.
You have the right to return Products for quality problems provided that you have the original Receipt. This policy applies both to items purchased by you and items you received as a Gift.
CHACCU ensures 2-years guarantee on all faulty/defective products.
You can find more information listed in our Terms and Conditions.
Please visit the dedicated section.